From straightforward to-do lists to complex projects involving cross-functional teams, MIMS Tasks powers the efficient management of your day-to-day operations
Set up and schedule individual jobs, repetitive assignments or entire projects
Instantly to job tickets, SLAs, contracts and incidents
Tag with mandatory completion criteria such as scanning a barcode or taking a photo
Add multiple job completion checklists to ensure service delivery quality
Monitor and track team activities
Assign equipment, tools and assets to tasks
Notify customers of project completions
Automatically assign team members according to their location and skills
Optimize routes for multiple assignments
Gain powerful operational insights from detailed reports
Modules
MIMS Incidents
Seamless process flow makes it easy for operators to view, handle and monitor alerts from initiation through to resolution and much more with MIMS Incidents
Report and respond to critical events whether operations related or a security emergency
Capture photo, video, location details and other critical data from MIMS Mobile, MIMS Watch, Connected Sensors or CCTV Cameras
Deliver full situational awareness to team leaders via real-time connection to the control room
Prioritize the health, safety and security of employees
Analyze reports and identify areas for improvement to enhance employee experience
Modules
MIMS Duty
Use best-fit resource features to plan the most challenging workloads as well as manage the attendance of your workforce with MIMS Duty
Seamlessly manage the scheduling and attendance of your workforce with automated shift management tools
Assign shifts according to daily, weekly or monthly schedules Identify gaps in capacity in real-time and resolve them fast
Automatically calculate work hours for each employee and minimize costs by reducing oversight
Easily plan holidays, calculate hours worked and monitor overtime
Use MIMS Terminal extension to track employee attendance as they check in and out of assigned locations via mobile, terminal or integrated biometric device
Close, edit and approve employee time-cards and integrate with payroll systems
Modules
MIMS Tickets
Power better customer service, seamless service efficiency, and improved productivity with MIMS Tickets
Seamlessly empower help desk staff or your customers to raise and manage service requests with ease
Prioritize issues and resolve them swiftly
Drive efficiency by delegating requests based on employee expertise
Add supporting notes, video, images, location and contact details in an instant
Structurize processes with escalation to the appropriate tier
Track tickets to successful completion
Allocate the next available service slot and auto-assigns tasks and checklists to the service team responsible
Track time to resolve a request or issue and identify areas for improvement
Modules
MIMS Workflow Automation
Create and automate unique workflows with MIMS Workflow Automation
Drive efficiency, ensure SLA compliance, save time and keep customers in the loop
Trigger right first time responses to power efficiency - whatever needs to happen, guarantee it with custom workflows for any process
Ensure SLA compliance - rapidly resolve customer requests without missing a beat
Save time - free up resources by automating repetitive tasks and processes
Trigger actions from IoT devices - monitor assets, receive alerts and respond appropriately
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